Last Updated: 04 Dec 2025
Thank you for shopping with ClearPrintShop.
We aim to provide high-quality toner cartridges and printer service products with full transparency and customer support.
Please read the following Return, Replacement & Refund Policy carefully before purchasing.
1. Replacement Policy
We offer replacement-only for eligible cases. Refunds are only applicable for valid cancellations (see Section 4).
1.1 Physical Damage During Delivery
We will replace the product if it arrives damaged.
Conditions:
- Customer must share clear photos or a full unboxing video
- Damage must be reported within 48 hours of delivery
- Product must be unused
1.2 Defective / Not Working Item
If the cartridge is not working, leaking, or has print issues:
Required:
- Video showing the issue
- Video showing printer error message (if any)
- Photo of the ClearPrint label on the cartridge
1.3 Wrong Item Received
If you receive a different product/model:
Replacement is eligible only if:
- Product is sealed, unused, and in its original packaging
- Reported within 48 hours of delivery
- Photos/videos are provided
1.4 Empty, Missing or Short Quantity
For empty package or missing accessories:
- Mandatory unboxing video is required
- Without an unboxing video, replacement cannot be processed
2. Warranty – 3 Months
All our cartridges come with a 3-month performance warranty from the date of purchase.
Covers:
- Print defects
- Poor print quality
- Internal manufacturing issues
Does NOT cover:
- Physical damage after delivery
- Mishandling
- Incorrect model installation
- Refilling or tampering with the cartridge
3. Replacement Process
To request a replacement, share the following with us:
- Order ID
- Photos & unboxing video (mandatory for damage/empty box claims)
- Video proof for print/compatibility issues
Contact:
Email: [email protected]
WhatsApp/Phone: +91-9731856139
Our team may request additional images/videos if required.
If details are not provided within 5 days, the replacement request will be automatically closed.
3.1 Shipping for Replacement
- For genuine defects/wrong item/damaged product, replacement shipping is FREE.
- If the customer ordered the wrong model,
forward & return courier charges will be borne by the customer.
4. Order Cancellation Policy
You may cancel your order within 1 day (24 hours) of placing it.
If the order is:
- Not shipped yet → Full refund
- Already shipped → Only replacement policy applies, not refund
No refunds are issued for:
- Shipped orders
- Delivered products
- Opened or used products
5. Refund Policy
Refunds are issued only in case of valid order cancellations made within the 1-day window.
Refund will NOT be given in these cases:
- Physical damage after delivery
- Used or installed items
- Missing original packaging/accessories
- Wrong model ordered by customer
- Replacement requested instead of cancellation
- Requests raised after replacement window closes
This store follows a strict replacement-only policy for all delivered items.
Money refunds are not provided except for valid cancellations.
6. Non-Returnable Items
For safety and hygiene reasons, the following cannot be returned:
- Opened toner cartridges
- Used cartridges
- Items damaged due to incorrect handling
7. Delivery Issues (Lost / Undelivered Orders)
If your order is not delivered within courier timeline:
- We will coordinate with the courier service
- If the package is officially declared lost, a replacement will be issued
Refund in such cases may be considered only if replacement is not feasible.
8. Contact Us
If you have questions about replacements or cancellations, feel free to reach out:
Email: [email protected]
Phone/WhatsApp: +91-9731856139
We are here to help and make your shopping experience smooth and reliable.